Recover What's
Rightfully Yours.

Role Summary

The Director of Sales will own Tenaza's commercial growth strategy — identifying, developing, and closing opportunities with banks, financial institutions, telecoms operators, real estate firms, and other high-potential client segments. This is a senior leadership role requiring strategic thinking, executive presence, and a strong network across the Nigerian financial services landscape.

Key Responsibilities

• Develop and execute a comprehensive sales strategy to achieve annual revenue targets
• Build and manage a pipeline of institutional clients across banking, telecoms, real estate, and corporate sectors
• Lead all commercial negotiations and contract execution with prospective clients
• Manage and grow the sales team, setting KPIs and coaching for performance
• Represent Tenaza at industry conferences, forums, and business development events
• Collaborate with operations and technology to develop compelling service propositions
• Prepare detailed sales reports, forecasts, and board presentations

Requirements

• Minimum of Bachelor's degree (Second Class Upper / 3.5 CGPA or above); MBA is an advantage
• Minimum 10 years' experience in financial services sales, debt management, or B2B services
• Demonstrated track record of closing large institutional deals
• Excellent written and verbal communication; strong memo and report writing skills
• Proficiency in MS Excel, Google Sheets, and CRM tools
• Deep network in Nigerian banking, finance, or telecoms sectors
• Strategic thinker with high emotional intelligence and executive presence

Role Summary

The Senior Portfolio Specialist Manager will oversee a team of portfolio managers and recovery officers, taking strategic responsibility for the performance of assigned client portfolios. This role requires deep expertise in debt portfolio analytics, recovery strategy design, and team leadership.

Key Responsibilities

• Lead portfolio strategy across a book of complex, multi-segment client accounts
• Analyse portfolio data to identify trends, risks, and recovery optimisation opportunities
• Design, implement, and monitor bespoke collection strategies for each client portfolio
• Supervise, mentor, and develop a team of Portfolio Specialist Managers and Officers
• Produce weekly, monthly, and quarterly portfolio performance reports for clients and management
• Liaise with legal and investigations teams on escalated matters
• Present portfolio insights and recovery recommendations to client stakeholders

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above); finance-related discipline preferred
• Minimum 7 years' experience in debt recovery, credit risk, or portfolio management
• Advanced proficiency in MS Excel and/or Google Sheets — data modelling and dashboards essential
• Strong memo writing and formal report preparation skills
• Experience managing teams in a performance-driven environment
• Working knowledge of Nigerian banking regulations and credit reporting frameworks — prior experience in a bank or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Portfolio Specialist Manager is responsible for delivering recovery results on assigned client portfolios. Working under the Senior Portfolio Specialist Manager, this role requires strong analytical ability, organised workflow management, and effective communication with both clients and debtors.

Key Responsibilities

• Manage a defined portfolio of client debt accounts through all stages of the recovery lifecycle
• Conduct debtor profiling, segmentation, and strategy assignment for each portfolio
• Coordinate with collectors, field agents, and legal partners on active recovery activities
• Prepare detailed portfolio performance reports for client review meetings
• Monitor KPIs and escalate underperforming accounts appropriately
• Maintain accurate and up-to-date records in the case management system
• Handle client queries professionally and promptly

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• 3–6 years' experience in debt recovery, credit administration, or financial services
• Proficiency in MS Excel or Google Sheets — pivot tables, data analysis, and reporting
• Excellent memo and formal report writing skills
• Strong organisational skills and attention to detail
• Professional communication skills — written and verbal
• Prior experience in a bank, financial institution, or credit function is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Senior Debt Recovery Officer is a frontline recovery specialist responsible for achieving collections targets on assigned accounts. This role requires outstanding communication skills, negotiation ability, and a track record of meeting or exceeding recovery KPIs in a professional environment.

Key Responsibilities

• Contact debtors via phone, email, field visit, and written correspondence to negotiate repayment
• Negotiate payment arrangements within approved guidelines and document all agreements
• Escalate intractable accounts to the legal team with full supporting documentation
• Maintain accurate account notes and updates in the collections management system
• Prepare weekly activity and recovery reports for portfolio managers
• Mentor and support junior recovery officers on the team
• Comply with all applicable consumer protection and data privacy regulations at all times

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• Minimum 4 years' experience in debt recovery or collections
• Proficiency in MS Excel or Google Sheets for account tracking and reporting
• Strong memo and report writing ability
• Excellent negotiation and communication skills
• Knowledge of CBN consumer protection guidelines is an advantage
• Experience working in a bank or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The International Recovery Analyst supports the cross-border team in managing complex multi-jurisdictional recovery matters. This role requires strong research skills, attention to detail, and the ability to coordinate with legal and enforcement partners across multiple countries simultaneously.

Key Responsibilities

• Conduct jurisdictional research on debt enforcement frameworks across target countries
• Coordinate with international legal partners and manage correspondence across time zones
• Prepare detailed case summaries, strategy memos, and client update reports
• Maintain case trackers and status dashboards for all international matters
• Support asset tracing activities using open-source intelligence tools
• Assist in compiling evidence packages for cross-border legal proceedings
• Monitor international regulatory developments relevant to cross-border recovery

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above) — law, finance, or international relations preferred
• 2–5 years' experience in a legal, financial, or investigative environment
• Proficiency in MS Excel or Google Sheets for case tracking and reporting
• Excellent written English; strong memo and professional report writing skills
• Knowledge of ECOWAS, EU, or UK legal frameworks is an advantage
• Ability to work independently and manage multiple matters simultaneously
• Experience in banking, legal practice, or financial regulation is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Asset Tracing Investigator is responsible for conducting thorough intelligence-led investigations to locate and document debtor assets — including real property, financial accounts, vehicles, business interests, and overseas holdings. This role requires strong investigative instincts, proficiency with digital intelligence tools, and meticulous documentation standards.

Key Responsibilities

• Conduct open-source, corporate registry, and property registry searches to identify assets
• Use social media intelligence tools to support debtor profiling and asset location
• Liaise with law enforcement partners where appropriate to support investigations
• Prepare detailed investigation reports and asset schedules for legal teams
• Support the preparation of court documents relating to asset freezing and seizure
• Maintain strict confidentiality and data security standards at all times
• Provide expert input to case strategy meetings on asset recovery prospects

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• 3+ years' experience in investigations, intelligence, financial crime, or law enforcement
• Proficiency in MS Excel or Google Sheets for case data management
• Strong investigative report writing and memo preparation skills
• Experience with OSINT tools and digital investigation techniques
• Familiarity with Nigerian land registry, CAC, and financial sector databases — experience in banking compliance or financial crime investigation is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Legal Enforcement Coordinator manages the legal escalation pipeline — from instructing external solicitors and preparing court documents to tracking proceedings and coordinating enforcement execution. This role is suited to a legally trained professional with strong organisational skills and a thorough understanding of Nigerian civil litigation and enforcement procedure.

Key Responsibilities

• Instruct and manage external solicitor firms on recovery litigation matters
• Review demand letters, court filings, and enforcement documents for accuracy
• Maintain a comprehensive litigation register with real-time status updates
• Coordinate execution of court orders including garnishee proceedings and property seizure
• Brief senior management on legal matter status and risk assessment
• Liaise with EFCC, NFIU, and other enforcement agencies as required
• Prepare detailed legal case reports and enforcement status memos for clients

Requirements

• LLB or BL (Second Class Upper or above); called to the Nigerian Bar
• Minimum 3 years' post-call experience, preferably in commercial litigation or debt recovery
• Strong professional report and memo writing skills
• Thorough knowledge of Nigerian civil procedure, judgment enforcement, and insolvency law
• Excellent organisational and case management skills
• Experience with law enforcement agency liaison is an advantage
• Prior experience in a commercial bank's legal department or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI-based legal research and productivity tools (e.g. Westlaw AI, Copilot) is an added advantage

Role Summary

The Data and Analytics Officer is responsible for maintaining, analysing, and reporting on portfolio data across Tenaza's client base. This role supports the operation of the TRAX Intelligence Platform, develops internal dashboards, and produces analytical reports that drive strategic decision-making across operations and client services.

Key Responsibilities

• Manage portfolio data imports, cleansing, and integrity across the case management system
• Build and maintain analytics dashboards for internal operations and client reporting
• Analyse debtor segmentation data and generate recovery probability models
• Support the TRAX AI platform with data inputs, quality control, and output validation
• Prepare regular data analytics reports and insights memos for senior management
• Develop Excel and Google Sheets models for portfolio tracking and forecasting
• Identify data patterns and anomalies that suggest recovery optimisation opportunities

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above) — statistics, computer science, or quantitative field preferred
• Advanced proficiency in MS Excel and Google Sheets — pivot tables, VLOOKUP, macro/scripting skills
• Experience with data visualisation tools (Power BI, Tableau, or similar)
• Strong analytical and professional report/memo writing skills
• Python or SQL knowledge is an advantage
• Meticulous attention to data quality and accuracy
• Experience in a bank, fintech, or financial analytics environment is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Office and Admin Manager is responsible for the overall management of Tenaza's office operations, including facilities, vendor management, administrative processes, and executive support. This is a dynamic, multi-faceted role that requires strong organisational ability, professionalism, and a proactive approach to problem-solving.

Key Responsibilities

• Oversee all day-to-day office operations, facilities management, and supplier relationships
• Manage administrative processes including correspondence, filing, scheduling, and procurement
• Provide executive administrative support to senior leadership
• Coordinate company events, meetings, and travel logistics
• Manage office budgets and expenditure reporting in MS Excel or Google Sheets
• Draft and maintain professional internal memos, administrative policies, and procedural documents
• Support onboarding of new staff and manage HR administrative processes
• Ensure office compliance with health, safety, and operational standards

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• Minimum 4 years' experience in office management or executive administration
• Proficiency in MS Excel, Google Sheets, and MS Office suite
• Excellent memo and formal report writing skills — written communication is a core part of this role
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Professional presentation and interpersonal skills
• Prior experience in a professional services firm, consultancy, or financial institution is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Client Relationship Manager is the primary point of contact for assigned client accounts. This role is responsible for client satisfaction, service delivery oversight, account growth, and the retention of Tenaza's client base. It requires a professional, commercially minded individual with strong communication skills and a genuine commitment to client success.

Key Responsibilities

• Serve as the dedicated relationship manager for an assigned portfolio of client organisations
• Conduct regular client meetings and reviews to present recovery performance data
• Identify and pursue opportunities to expand the scope of services with existing clients
• Escalate and resolve client concerns swiftly and professionally
• Prepare detailed client relationship reports and service performance memos
• Coordinate internally with operations, legal, and data teams to ensure client SLAs are met
• Support the onboarding of new clients and manage the transition of portfolios into Tenaza's system

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• 3–7 years' experience in client relationship management, account management, or financial services
• Proficiency in MS Excel or Google Sheets — client reporting and account tracking
• Excellent formal memo and report writing skills
• Outstanding interpersonal and communication skills
• Experience in banking, debt recovery, or professional services is preferred — experience in a bank or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Director of Sales will own Tenaza's commercial growth strategy — identifying, developing, and closing opportunities with banks, financial institutions, telecoms operators, real estate firms, and other high-potential client segments. This is a senior leadership role requiring strategic thinking, executive presence, and a strong network across the Nigerian financial services landscape.

Key Responsibilities

• Develop and execute a comprehensive sales strategy to achieve annual revenue targets
• Build and manage a pipeline of institutional clients across banking, telecoms, real estate, and corporate sectors
• Lead all commercial negotiations and contract execution with prospective clients
• Manage and grow the sales team, setting KPIs and coaching for performance
• Represent Tenaza at industry conferences, forums, and business development events
• Collaborate with operations and technology to develop compelling service propositions
• Prepare detailed sales reports, forecasts, and board presentations

Requirements

• Minimum of Bachelor's degree (Second Class Upper / 3.5 CGPA or above); MBA is an advantage
• Minimum 10 years' experience in financial services sales, debt management, or B2B services
• Demonstrated track record of closing large institutional deals
• Excellent written and verbal communication; strong memo and report writing skills
• Proficiency in MS Excel, Google Sheets, and CRM tools
• Deep network in Nigerian banking, finance, or telecoms sectors
• Strategic thinker with high emotional intelligence and executive presence

Role Summary

The Senior Portfolio Specialist Manager will oversee a team of portfolio managers and recovery officers, taking strategic responsibility for the performance of assigned client portfolios. This role requires deep expertise in debt portfolio analytics, recovery strategy design, and team leadership.

Key Responsibilities

• Lead portfolio strategy across a book of complex, multi-segment client accounts
• Analyse portfolio data to identify trends, risks, and recovery optimisation opportunities
• Design, implement, and monitor bespoke collection strategies for each client portfolio
• Supervise, mentor, and develop a team of Portfolio Specialist Managers and Officers
• Produce weekly, monthly, and quarterly portfolio performance reports for clients and management
• Liaise with legal and investigations teams on escalated matters
• Present portfolio insights and recovery recommendations to client stakeholders

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above); finance-related discipline preferred
• Minimum 7 years' experience in debt recovery, credit risk, or portfolio management
• Advanced proficiency in MS Excel and/or Google Sheets — data modelling and dashboards essential
• Strong memo writing and formal report preparation skills
• Experience managing teams in a performance-driven environment
• Working knowledge of Nigerian banking regulations and credit reporting frameworks — prior experience in a bank or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Portfolio Specialist Manager is responsible for delivering recovery results on assigned client portfolios. Working under the Senior Portfolio Specialist Manager, this role requires strong analytical ability, organised workflow management, and effective communication with both clients and debtors.

Key Responsibilities

• Manage a defined portfolio of client debt accounts through all stages of the recovery lifecycle
• Conduct debtor profiling, segmentation, and strategy assignment for each portfolio
• Coordinate with collectors, field agents, and legal partners on active recovery activities
• Prepare detailed portfolio performance reports for client review meetings
• Monitor KPIs and escalate underperforming accounts appropriately
• Maintain accurate and up-to-date records in the case management system
• Handle client queries professionally and promptly

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• 3–6 years' experience in debt recovery, credit administration, or financial services
• Proficiency in MS Excel or Google Sheets — pivot tables, data analysis, and reporting
• Excellent memo and formal report writing skills
• Strong organisational skills and attention to detail
• Professional communication skills — written and verbal
• Prior experience in a bank, financial institution, or credit function is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Senior Debt Recovery Officer is a frontline recovery specialist responsible for achieving collections targets on assigned accounts. This role requires outstanding communication skills, negotiation ability, and a track record of meeting or exceeding recovery KPIs in a professional environment.

Key Responsibilities

• Contact debtors via phone, email, field visit, and written correspondence to negotiate repayment
• Negotiate payment arrangements within approved guidelines and document all agreements
• Escalate intractable accounts to the legal team with full supporting documentation
• Maintain accurate account notes and updates in the collections management system
• Prepare weekly activity and recovery reports for portfolio managers
• Mentor and support junior recovery officers on the team
• Comply with all applicable consumer protection and data privacy regulations at all times

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• Minimum 4 years' experience in debt recovery or collections
• Proficiency in MS Excel or Google Sheets for account tracking and reporting
• Strong memo and report writing ability
• Excellent negotiation and communication skills
• Knowledge of CBN consumer protection guidelines is an advantage
• Experience working in a bank or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The International Recovery Analyst supports the cross-border team in managing complex multi-jurisdictional recovery matters. This role requires strong research skills, attention to detail, and the ability to coordinate with legal and enforcement partners across multiple countries simultaneously.

Key Responsibilities

• Conduct jurisdictional research on debt enforcement frameworks across target countries
• Coordinate with international legal partners and manage correspondence across time zones
• Prepare detailed case summaries, strategy memos, and client update reports
• Maintain case trackers and status dashboards for all international matters
• Support asset tracing activities using open-source intelligence tools
• Assist in compiling evidence packages for cross-border legal proceedings
• Monitor international regulatory developments relevant to cross-border recovery

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above) — law, finance, or international relations preferred
• 2–5 years' experience in a legal, financial, or investigative environment
• Proficiency in MS Excel or Google Sheets for case tracking and reporting
• Excellent written English; strong memo and professional report writing skills
• Knowledge of ECOWAS, EU, or UK legal frameworks is an advantage
• Ability to work independently and manage multiple matters simultaneously
• Experience in banking, legal practice, or financial regulation is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Asset Tracing Investigator is responsible for conducting thorough intelligence-led investigations to locate and document debtor assets — including real property, financial accounts, vehicles, business interests, and overseas holdings. This role requires strong investigative instincts, proficiency with digital intelligence tools, and meticulous documentation standards.

Key Responsibilities

• Conduct open-source, corporate registry, and property registry searches to identify assets
• Use social media intelligence tools to support debtor profiling and asset location
• Liaise with law enforcement partners where appropriate to support investigations
• Prepare detailed investigation reports and asset schedules for legal teams
• Support the preparation of court documents relating to asset freezing and seizure
• Maintain strict confidentiality and data security standards at all times
• Provide expert input to case strategy meetings on asset recovery prospects

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• 3+ years' experience in investigations, intelligence, financial crime, or law enforcement
• Proficiency in MS Excel or Google Sheets for case data management
• Strong investigative report writing and memo preparation skills
• Experience with OSINT tools and digital investigation techniques
• Familiarity with Nigerian land registry, CAC, and financial sector databases — experience in banking compliance or financial crime investigation is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Legal Enforcement Coordinator manages the legal escalation pipeline — from instructing external solicitors and preparing court documents to tracking proceedings and coordinating enforcement execution. This role is suited to a legally trained professional with strong organisational skills and a thorough understanding of Nigerian civil litigation and enforcement procedure.

Key Responsibilities

• Instruct and manage external solicitor firms on recovery litigation matters
• Review demand letters, court filings, and enforcement documents for accuracy
• Maintain a comprehensive litigation register with real-time status updates
• Coordinate execution of court orders including garnishee proceedings and property seizure
• Brief senior management on legal matter status and risk assessment
• Liaise with EFCC, NFIU, and other enforcement agencies as required
• Prepare detailed legal case reports and enforcement status memos for clients

Requirements

• LLB or BL (Second Class Upper or above); called to the Nigerian Bar
• Minimum 3 years' post-call experience, preferably in commercial litigation or debt recovery
• Strong professional report and memo writing skills
• Thorough knowledge of Nigerian civil procedure, judgment enforcement, and insolvency law
• Excellent organisational and case management skills
• Experience with law enforcement agency liaison is an advantage
• Prior experience in a commercial bank's legal department or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI-based legal research and productivity tools (e.g. Westlaw AI, Copilot) is an added advantage

Role Summary

The Data and Analytics Officer is responsible for maintaining, analysing, and reporting on portfolio data across Tenaza's client base. This role supports the operation of the TRAX Intelligence Platform, develops internal dashboards, and produces analytical reports that drive strategic decision-making across operations and client services.

Key Responsibilities

• Manage portfolio data imports, cleansing, and integrity across the case management system
• Build and maintain analytics dashboards for internal operations and client reporting
• Analyse debtor segmentation data and generate recovery probability models
• Support the TRAX AI platform with data inputs, quality control, and output validation
• Prepare regular data analytics reports and insights memos for senior management
• Develop Excel and Google Sheets models for portfolio tracking and forecasting
• Identify data patterns and anomalies that suggest recovery optimisation opportunities

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above) — statistics, computer science, or quantitative field preferred
• Advanced proficiency in MS Excel and Google Sheets — pivot tables, VLOOKUP, macro/scripting skills
• Experience with data visualisation tools (Power BI, Tableau, or similar)
• Strong analytical and professional report/memo writing skills
• Python or SQL knowledge is an advantage
• Meticulous attention to data quality and accuracy
• Experience in a bank, fintech, or financial analytics environment is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Office and Admin Manager is responsible for the overall management of Tenaza's office operations, including facilities, vendor management, administrative processes, and executive support. This is a dynamic, multi-faceted role that requires strong organisational ability, professionalism, and a proactive approach to problem-solving.

Key Responsibilities

• Oversee all day-to-day office operations, facilities management, and supplier relationships
• Manage administrative processes including correspondence, filing, scheduling, and procurement
• Provide executive administrative support to senior leadership
• Coordinate company events, meetings, and travel logistics
• Manage office budgets and expenditure reporting in MS Excel or Google Sheets
• Draft and maintain professional internal memos, administrative policies, and procedural documents
• Support onboarding of new staff and manage HR administrative processes
• Ensure office compliance with health, safety, and operational standards

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• Minimum 4 years' experience in office management or executive administration
• Proficiency in MS Excel, Google Sheets, and MS Office suite
• Excellent memo and formal report writing skills — written communication is a core part of this role
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Professional presentation and interpersonal skills
• Prior experience in a professional services firm, consultancy, or financial institution is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage

Role Summary

The Client Relationship Manager is the primary point of contact for assigned client accounts. This role is responsible for client satisfaction, service delivery oversight, account growth, and the retention of Tenaza's client base. It requires a professional, commercially minded individual with strong communication skills and a genuine commitment to client success.

Key Responsibilities

• Serve as the dedicated relationship manager for an assigned portfolio of client organisations
• Conduct regular client meetings and reviews to present recovery performance data
• Identify and pursue opportunities to expand the scope of services with existing clients
• Escalate and resolve client concerns swiftly and professionally
• Prepare detailed client relationship reports and service performance memos
• Coordinate internally with operations, legal, and data teams to ensure client SLAs are met
• Support the onboarding of new clients and manage the transition of portfolios into Tenaza's system

Requirements

• Minimum Bachelor's degree (Second Class Upper / 3.5 CGPA or above)
• 3–7 years' experience in client relationship management, account management, or financial services
• Proficiency in MS Excel or Google Sheets — client reporting and account tracking
• Excellent formal memo and report writing skills
• Outstanding interpersonal and communication skills
• Experience in banking, debt recovery, or professional services is preferred — experience in a bank or financial institution is an added advantage
• Experience in a professional services firm and/or management consultancy is an added advantage
• Familiarity with AI productivity and efficiency tools (e.g. ChatGPT, Copilot, Gemini) for research, drafting, and workflow automation is an added advantage